We are seeking an experienced Estate Manager (EM) to oversee the daily household operations, staff, and property management for a private family’s residential Hawaii portfolio. This includes a primary residence and potential future homes and/or staff residences within close proximity. The EM will develop efficient workstreams and resources, deliver and execute protocols, and ensure that the properties are maintained in proper working order and that logistical operations run smoothly. This role will oversee staff to ensure exceptional service and will train, coach, inspire and mentor their teams. The EM will work collaboratively with other department heads from other properties to guarantee high-caliber delivery in housekeeping, property, and facilities management. This position reports to the Senior Estates Manager, is a collaborative Leadership Team member and oversees a sizable household services operation. The EM will work closely with Leadership Team Members, including the Director of Facilities, Senior Director of HR, Director of Culinary and Manager of the Principal’s Personal Office. This is a unique role whose responsibilities are focused specifically on housekeeping, household, concierge services and ultra high standard hospitality.
The EM must have extensive experience in private service, estate management, and hospitality. Long-term success in this role will depend on the candidate’s ability to rapidly familiarize themself with the Principal’s preferences and expectations and, in turn, deliver next-level service. This role requires an emotionally intelligent communicator who leads with confidence, a genuinely team-oriented mentality, and an authentic passion for exceeding the Principals expectations.